1. Management Development program for Executive Secretaries and Administrative/Personal Assitants (MDPESA)
2. Management Development program for Executive Secretaries and Administrative/Personal Assitants (MDPESA)
3. Advanced Management Development program for Executive Secretaries and Administrative Assistants (AMDPESA)
4. Management Development Program for Supevisors
5. Management Development Program for Professionals
6. Performance and Results Oriented Management in Africas Reforming Public Sector
7. Management Skills Development Program for Senior Managers / Officers
8. Customer Care and Public Relations
9. Strategic Planning: A Practical Perspective
10. Management And Leadership Skills
11. Supervisory Skills Program for secretaries and Administrative Assistants
12. Environmental Management And Social Impact Assessment
13. Secretaries Convention

• Ability to take up administrative responsibilities
• Ability to effectively manage inter-personal relations with boss, colleagues and other employees within the organization.
• Becoming a top-flight performer in ones organization, in the most critical areas of management
• A take home computer

• Communication skills
• Contributing to boss s success
• Inter-personal skills
• Human relations
• Group Cohesion and working
• Time management
• Report writing / minutes
• Professionalism and etiquette
• Management of meetings
• Customer care and public relations
• Gender concepts and concerns
• Desktop Publishing
  

• Executive Secretaries of: Ministries, Managing Directors, Permanent/Principal Secretaries, Heads of Departments, and Divisions and General Managers.
• Administrative and Personal Assistants
• Senior Administrative Support Staff

• • Feb 4- 29, 2008 ..................(4 weeks) Mbabane Swaziland
• • May 21 - June 15, 2008 ......(4 weeks) Pretoria - South Africa
• • Sept 3 - 29, 2007 ................(4 weeks) Durban - South Africa
  

A fee of US$ 3,000 is chargeable to cover tuition and training materials only.
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• Ability to take up administrative responsibilities
• Ability to effectively manage inter-personal relations with boss, colleagues and other employees within the organization.
• Becoming a top-flight performer in one’s organization, in the most critical areas of management
• A take home computer

• Communication skills
• Contributing to boss s success
• Inter-personal skills
• Report writing/Minutes
• Professionalism and etiquette
• Customer care and public relations
• Career development
• Gender Concepts and Concerns

• Executive Secretaries of: Ministries, Managing Directors, Permanent/Principal Secretaries, Heads of Departments, and Divisions and General Managers.
• Administrative and Personal Assistants
• Senior Administrative Support Staff

• Jan 21- Feb 1, 2008 ..................(2 weeks) Mombasa Kenya
• July 14 - 25, 2008 ....................(2 weeks) Dubai – U.A.E
• Nov 10 - 21, 2008 ..................(2 weeks) Durban - South Africa

• Appreciation of the typical challenges one meets in the Human Resources Management function.
• Skills for influencing others and thereby avoiding or minimizing situations of unhealthy competition among employees.
• Becoming a more effective team member of one’s organization.
• Appreciation of how to deal with gender challenges in one’s organization
• A take home computer

• Leadership skills
• Decision-making and problem solving
• Conflict management skills
• Negotiation skills
• Planning process: General Concepts and Planning Tools
• Career planning and development
• Welfare services and counseling
• Gender issues in management
• Management of change
• Electonic Graphic designing
• Developing Managerial skills
  

• March 3 – 28, 2008………………… (4 weeks) Mbabane - Swaziland
• August 13 – 31, 2008………………..(4 weeks) Pretoria - South Africa
  

A fee of US$ 3,000 is chargeable to cover tuition and training materials only.
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• Enhanced ability to influence others, particularly ones subordinates and get things done through the latter.
• Increased ability to relate to and be listened to more acceptably, by one supervisors and colleagues.
• Enlarged ability to deal with rather difficult situations
• Basic competence in computer applications to general management
• A take home computer

• Management functions and principles
• Supervisory functions and responsibilities: An Overview
• Leadership skills
• Motivation strategies
• Decision-making and problem solving
• Human relations skills and group dynamics
• Conflict management
• Stress management
• Team building and working
• Career planning, development, counseling and coaching
• Health and safety, and welfare services
• Staff performance appraisal
• Training needs analysis/Training Evaluation
• Discipline and grievance handling
• Gender issues in management
• Management of meetings
• Time management
• Productivity improvement
• Computer applications to selected supervisory functions and responsibilities
  Facilitation Approach And Methods Participative group work, plenary presentations, LCD projector transparencies, films, case studies and other state-of-the-art presentations.
  

  Who Should Benefit?

  All those in SUPERVISORY ROLES and those who are aspiring to such roles in government, parastatal, private and non-government sectors.
  

  Dates And Venues -
• March 3 - 21, 2008…………… (3 weeks) Gaborone – Botswana
• Aug 4 - 22, 2008………………(3 weeks) Kampala - Uganda
• Nov 10 - 28, 2008…………… (3 weeks) Durban South Africa
  

• An insight into and an appreciation of the challenge of general management, including performance criteria in this field as opposed to those obtained in their respective professions.
• Basic knowledge of management functions and principles as well as that of managerial and supervisory responsibilities.
• Basic knowledge in human resources management functions
• An appreciation of the financial function in organizations
• A take home computer

• Management functions and principles
• Managerial and supervisory responsibilities
• Leadership styles
• Decision-making and problem solving
• Communication skills
• Delegation
• Motivation strategies
• Planning concepts and tools
• Staff performance appraisal
• Staffing
• Disciplinary proceedures
• Interpretation of financial statements
• Budgeting process and principles

• March 3 - 21, 2008…………. (3 weeks) Mbabane Swazland
• Nov 10 - 28, 2008………….. (3 weeks) Gaborone – Botswana
• Sep 8 – 26,2008……………..(3 weeks) Durban South Africa
  

• Ability to identify, develop and formulate organizations performance standards.
• Ability to focus and reframe organizations future or teleology
• Ability to operationally define organizations performance in away that facilitates its measurability
• Ability to change organizations structural framework and to re-engineer its process for increased performance.
• Exposure to a wide range of other modern management concepts and techniques from which choice can be made to heighten effort aimed at performance improvement.
• A take home computer

• The Current management challenge facing public sector organizations in the era of reforms
• Corporate performance benchmark
• Institutional framework for performance management
• Substitutive elements of performance management
• Performance management improvement choices mix
• Operationalisation of performance management at both the organizational and individual employee level

• June 16 – 27, 2008....................................(2 weeks) Pretoria - South Africa
• Oct 20 – 31, 2008.................................... (2 weeks) Dubai - (U.A.E)

• Exposure to salient aspects of management skills in the area of general management.
• Exposure to the basic concepts, elements and processes inherent in the other types of management.
• Program-specific computer skills, plus free take-home computer

• General Management Module.
  • Strategic management and planning
  • Decision-making and policy analysis
  • Organizational structuring
  
  
• Human Resource Management Module
  • Overview of human resources management
  • Emerging trends in staffing
  • Emerging trends in the management of employee
    compensation
  • Management of performance appraisal systems.
  
  
• Financial Management Module
  • The nature of accounting and basic accounting principles
  • Financial statements and their interpretation
  • The nature and essence of internal auditing
  • The nature and purpose of budgeting and budgetary control
  
  
• Information Management Module
  • Information technology and its application to management practices
  • Hands on computer training.

• March 3 - 21, 2008.................................... (3 weeks) Mbabane Swaziland
• Nov 10 - 28, 2008..................................... (3 weeks) Gaborone - Botswana
• Sep 8 - 26, 2008........................................ (3 weeks) Durban - South Africa

• Understand the need for customer care and public relations skills
• Identify strengths and weaknesses in the organisations customer care approach
• Describe different customer behaviour styles
• Comprehend interactions and be able to maximise the opportunity given by a complaining customer.
• Clearly understand what exceptional customer care and public relations looks like, and again tips and tactics to demonstrate this level of service.
• Understand the importance, and use of, the telephone in delivering exceptional customer service.
• Describe good practice in receiving visitors and guests
• Understand how to deal effectively with anger, aggression and complaints
• Understand the importance of security and personal security
• Assess and analyse customer satisfaction
• A take home computer

• Concepts of customer care and the customer decision process
• Models fore managing customer care, and handling customers with complaints, objectives and challenge behaviour
• The psychology of customer care
• Public relations tools
• Sharing information and media relations
• Dealing with criticism, controlling anger and aggression
• Communication skills on phone and face to face
• Planning and organising for qualitative customer services
• Administration in reception and the importance of “first impressions”
• Customer feedback and new technology
• Being an ambassador and maintaining a professional image
• Assertive behaviour to retain self esteem
• Time management.

• May 12 – 23, 2008............................... (2 weeks) Mombasa - Kenya
• Oct 13– 24, 2008................................. (2 weeks) Kampala - Uganda

• Clear understanding of what is involved in a strategic planning process, as opposed to other planning processes.
• Ability to see more clearly in what direction an organisation is going and/or should go
• Ability to identify, dimension and assess the impact of both intra-organisational and extra-organisational forces on an organisation’s ability to compete with other, comparable organisations.
• Ability to formulate workable and measurable operational plans, programmes and projects for the implementation of strategic intentions, ideas and decisions
• A take home computer

• Environmental scanning
• Long-range and business planning
• Strategic planning
• Program development and project formulation
• Project planning and network analysis
• Project monitoring and activity scheduling
• Project evaluation
• Hands on computer training in applicable program areas

• March 10 – 21, 2008............................. (2 weeks) Kampala - Uganda
• Sept 15 – 26, 2008................................ (2 weeks) Durban - South Africa
  

• Appreciation of role and that of other in your organization
• Enhanced ability to work with other, particularly ones subordinates and get work done
• Learn to plan –co-ordinate, monitor and execute duties to achieve desired goals
• Enhance your skills as a first level Manger
• A laptop to take home

• An Overview of Supervision in Management
• The role of Supervisors in Management
• The implementation of Leadership
• Social responsibility and business ethics
• Conflict management and group cohesion
• Provision, development and Maintenance of human resources
• Gender issues in Management
• Supervisory functions
• Taking up the challenge
  

Who should attend?
Executive Secretaries/Administrative Assistants, Office Supervisors who have completed stage 11 of management Development, and all those who are taking up the challenge of middle level managers

Facilitation Approach And Methods

This course will be highly participatory examining the challenges secretaries and Administrative assistants face in management. Group discussion, lectures brainstorming and individual exercises will also be used

• August 25 – Sept 12 2008............................ (3 weeks) Durban S.A
• May 13 – 30 2008.........................................(3 weeks) Mombasa Kenya

• Ability to evaluate significant social and environmental impacts and develop mitigation measures.
• Understand the legislative and regulatory framework
• Ability to develop and manage environmental and social monitoring plans
• Carry out social impacts focusing on community well being to include public health and safety.
• appropriate application of EISA to major projects
• A computer to take home

• Overview of environmental management
• Environmental social impact assessment
• Environmental screening
• Project profiles
• Stakeholder mapping and involvement
• Regulatory issues and enforcement
• Health impact assessment
• Mitigation measures
• Environmental and social management plans

• May 12 - 23, 2008................................ (2 weeks) Mombasa - Kenya
• Sept 15 -26, 2008................................. (2 weeks) Kampala - Uganda

• Understand the effects of your behaviour on the performance of yourself and others.
• Build and maintain positive relationships and reduce on conflict.
• Get the very best from your manager in the nicest possible way.
• Manage time more effectively and reduce on redundancy.
• Discover the importance of what to say and how to say it.

• Building confidence, credibility and capability
• Enhancing your manager’s performance
• Professionalism and Business etiquette
• Communication skills
• Prioritizing effectively for your manager and yourself
• Your role as an office manager
• Security and confidentiality
  

• June 16th - 20th, 2008................................. (1 week) Mombasa - Kenya
• Sept 8th - 12th, 2008 ...................................(1 week) Bagamoyo - Tanzania