1. Management Development program for Executive Secretaries and Administrative/Personal Assitants (MDPESA)
2. Management Development program for Executive Secretaries and Administrative/Personal Assitants (MDPESA)
3. Advanced Management Development program for Executive Secretaries and Administrative Assistants (AMDPESA)
4. Management Development Program for Supevisors
5. Management Development Program for Professionals
6. Performance and Results Oriented Management in Africas Reforming Public Sector
7. Strategic Communication and Management
8. Customer Care and Public Relations
9. Managing Technical Professionals
10. Secretaries Convention
11. Strategic Skills for Administrative Professionals
12. Strategic Skills Program for Senior Managers/Officer
13. Project appraisal and impact analysis
14. Strategic Communication and Management

• Ability to take up administrative responsibilities
• Ability to effectively manage inter-personal relations with boss, colleagues and other employees within the organization.
• Becoming a top-flight performer in ones organization, in the most critical areas of management
• A take home computer

• Communication skills
• Contributing to boss s success
• Inter-personal skills
• Human relations
• Group Cohesion and working
• Time management
• Report writing / minutes
• Professionalism and etiquette
• Management of meetings
• Customer care and public relations
• Gender concepts and concerns
• Desktop Publishing
  

• Executive Secretaries of: Ministries, Managing Directors, Permanent/Principal Secretaries, Heads of Departments, and Divisions and General Managers.
• Administrative and Personal Assistants
• Senior Administrative Support Staff

• Feb 1- 26, 2010..........               (4 weeks)        Durban - South Africa
• May 3 – 28, 2010.........             (4 weeks)        Kampala –Uganda
• Oct 4- 29, 2010.........                (4 weeks)        Mombasa-Kenya

Dates and Venues 2011

• Feb   7 – March 4 2011           (4 weeks)          Kampala –Uganda
• April 18– May 13, 20011        (4 weeks)           Pretoria - South Africa
• Sept 5 - 30, 20011                  (4 weeks)          Durban - South Africa

Program Fee

A fee of US$ 3000 is chargeable to cover tuition and training materials only.
Back to top

• Ability to take up administrative responsibilities
• Ability to effectively manage inter-personal relations with boss, colleagues and other employees within the organization.
• Becoming a top-flight performer in one’s organization, in the most critical areas of management
• A take home computer

• Communication skills
• Contributing to boss s success
• Inter-personal skills
• Report writing/Minutes
• Professionalism and etiquette
• Customer care and public relations
• Career development
• Gender Concepts and Concerns

• Executive Secretaries of: Ministries, Managing Directors, Permanent/Principal Secretaries, Heads of Departments, and Divisions and General Managers.
• Administrative and Personal Assistants
• Senior Administrative Support Staff

Dates and Venues 2010

• March 15 - 26, 2010..........       (2 weeks)           Arusha –Tanzania
• Aug 16 - 27 2010...............      (2 weeks)           Durban-South Africa
• Nov 15 - 26, 2010...............     (2 weeks)           Kampala- Uganda

Dates and Venues 2011

• Jan 24 - Feb 4, 2011.......       (2 weeks)           Mombasa - Kenya
• July 18 - 29, 2011............      (2 weeks)           Durban-South Africa
• Nov 14 - 25, 2011............     (2 weeks)           Durban - South Africa

• Appreciation of the typical challenges one meets in the Human Resources Management function.
• Skills for influencing others and thereby avoiding or minimizing situations of unhealthy competition among employees.
• Becoming a more effective team member of one’s organization.
• Appreciation of how to deal with gender challenges in one’s organization
• A take home computer

• Leadership skills
• Decision-making and problem solving
• Conflict management skills
• Negotiation skills
• Planning process: General Concepts and Planning Tools
• Career planning and development
• Welfare services and counseling
• Gender issues in management
• Management of change
• Electonic Graphic designing
• Developing Managerial skills
  

Dates and Venues 2010

• March 1- 26,2010.......           (4 weeks)          Arusha -Tanzania
• Sept 6-Oct 1, 2010.....           (3 weeks)          Mombasa- Kenya

Dates and Venues 2011

• March 7- April 1, 2011            (4 weeks)          Mbabane – Swaziland
• July 25– August 19, 2011        (4 weeks)          Mombasa- Kenya

A fee of US$ 3,000 is chargeable to cover tuition and training materials only.
Back to top

• Enhanced ability to influence others, particularly ones subordinates and get things done through the latter.
• Increased ability to relate to and be listened to more acceptably, by one supervisors and colleagues.
• Enlarged ability to deal with rather difficult situations
• Basic competence in computer applications to general management
• A take home computer

• Management functions and principles
• Supervisory functions and responsibilities: An Overview
• Leadership skills
• Motivation strategies
• Decision-making and problem solving
• Human relations skills and group dynamics
• Conflict management
• Stress management
• Team building and working
• Career planning, development, counseling and coaching
• Health and safety, and welfare services
• Staff performance appraisal
• Training needs analysis/Training Evaluation
• Discipline and grievance handling
• Gender issues in management
• Management of meetings
• Time management
• Productivity improvement
• Computer applications to selected supervisory functions and responsibilities
  
  
  Facilitation Approach And Methods
  Participative group work, plenary presentations, LCD projector transparencies, films, case studies and other state-of-the-art presentations.
  
  

  Who Should Benefit?

  All those in SUPERVISORY ROLES and those who are aspiring to such roles in government, parastatal, private and non-government sectors.

Dates and Venues 2010

• April 12– 30, 2010         (3 weeks)           Capetown –South Africa
• Aug 2 – 20, 2010           (3 weeks)           Kampala - Uganda
• Nov 9 – 27, 2010          (3 weeks)           Durban - South – Africa

Dates and Venues 2011

• March 7– 25, 2011         (3 weeks)           Capetown –South Africa
• Aug 8 – 26,   2011         (3 weeks)           Kampala - Uganda
• Nov 7 – 25, 2011          (3 weeks)           Durban - South - Africa

• An insight into and an appreciation of the challenge of general management, including performance criteria in this field as opposed to those obtained in their respective professions.
• Basic knowledge of management functions and principles as well as that of managerial and supervisory responsibilities.
• Basic knowledge in human resources management functions
• An appreciation of the financial function in organizations
• A take home computer

• Management functions and principles
• Managerial and supervisory responsibilities
• Leadership styles
• Decision-making and problem solving
• Communication skills
• Delegation
• Motivation strategies
• Planning concepts and tools
• Staff performance appraisal
• Staffing
• Disciplinary proceedures
• Interpretation of financial statements
• Budgeting process and principles

• Ability to identify, develop and formulate organizations performance standards.
• Ability to focus and reframe organizations future or teleology
• Ability to operationally define organizations performance in away that facilitates its measurability
• Ability to change organizations structural framework and to re-engineer its process for increased performance.
• Exposure to a wide range of other modern management concepts and techniques from which choice can be made to heighten effort aimed at performance improvement.
• A take home computer

• The Current management challenge facing public sector organizations in the era of reforms
• Corporate performance benchmark
• Institutional framework for performance management
• Substitutive elements of performance management
• Performance management improvement choices mix
• Operationalisation of performance management at both the organizational and individual employee level

• This program provides participants with skills and knowledge to: Write business and technical reports, prepare and deliver oral Presentations, develop and evaluate communication policies and strategies implement and manage communication processes, critically examine cultural, societal interpersonal and ethical issues in communication-related research.

• Introduction to strategic Communication
• Professional development
• Human communication in organization
• Corporate communication Strategy and design
• Business Communication
• Research and communication
• Organizational Speech writing and interviewing
• Public sector communication
• Organizational Culture and conflict

Dates and Venues 2010

• March 1 -19, 2010...........          (3 weeks)    Mbabane - Swaziland
• June 7– 25,   2010...........           (3 weeks)    Bulawayo - Zimbabwe
• Oct 11 - 29,  2010...........          (3 weeks)    Durban-South Africa

Dates and Venues 2011

• March 7 -25, 2011....                (3 weeks)    Maseru-Lesotho  
• June 6– 24, 2011..........            (3 weeks)    Mbabane Swaziland
• Oct   3 - 21, 2011....                 (3 weeks)   Durban-South Africa

• Understand the need for customer care and public relations skills
• Identify strengths and weaknesses in the organisations customer care approach
• Describe different customer behaviour styles
• Comprehend interactions and be able to maximise the opportunity given by a complaining customer.
• Clearly understand what exceptional customer care and public relations looks like, and again tips and tactics to demonstrate this level of service.
• Understand the importance, and use of, the telephone in delivering exceptional customer service.
• Describe good practice in receiving visitors and guests
• Understand how to deal effectively with anger, aggression and complaints
• Understand the importance of security and personal security
• Assess and analyse customer satisfaction
• A take home computer

• Concepts of customer care and the customer decision process
• Models fore managing customer care, and handling customers with complaints, objectives and challenge behaviour
• The psychology of customer care
• Public relations tools
• Sharing information and media relations
• Dealing with criticism, controlling anger and aggression
• Communication skills on phone and face to face
• Planning and organising for qualitative customer services
• Administration in reception and the importance of “first impressions”
• Customer feedback and new technology
• Being an ambassador and maintaining a professional image
• Assertive behaviour to retain self esteem
• Time management.

Dates and Venues - 2010

• May 17 – 28, 2010..........         (2 weeks)           Mombasa - Kenya
• Oct 18– 29,    2010..........        (2 weeks)           Kampala - Uganda

Dates and Venues - 2011

• May 16 – 27, 2011.........         (2 weeks)           Nairobi – Kenya
• Oct 17– 28,    2011.........        (2 weeks)           Dar-es-Salaam –Tanzania

• Understand what drives or motivates technical people
• Develop a broader organizational perspective
• Increase team effectiveness
• Run productive meetings in a technical environment
• Align the technical professional's goals with business goals
• Identify needed competencies before staffing your technical department
• Analyze performance based on business requirements
• Understand your role in career development

• The challenge of managing the technical professional
• Characteristics of technical professionals
• Establishing teams in technical environments
• Managing meetings
• Establishing individual and departmental goals for business success
• Recruiting strategies and interviewing skills
• Coaching and providing constructive feedback
• Career planning and development for the technical professional
  

Who should attend?
Technical professionals who have been or are about to be--promoted to a management position, experienced managers who are new to the technical environment and all those involved in managing or supervising technical people.

Facilitation Approach And Methods

This course will be highly participatory examining the challenges secretaries and Administrative assistants face in management. Group discussion, lectures brainstorming and individual exercises will also be used

Dates and venue 2010

• 
  June 14 – 25, 2010         (2 weeks)           Lusaka-Zambia
• Oct 18 – 29, 2010          (2 weeks)           Mombasa-Kenya

Dates and venue 2009

• May 9– 20, 2011            (2 weeks) Accra-Ghana
• Oct 10 – 21, 2009          (2 weeks) Durban – South Africa
• Programme Fee
  US$ 3000 which covers tuition and training materials only.
  Back to top

  ---

  11.Secretaries Convention
  
  
  What To Benefit
  • Understand the effects of your behaviour on the performance of yourself and others.
  • Build and maintain positive relationships and reduce on conflict.
  • Get the very best from your manager in the nicest possible way.
  • Manage time more effectively and reduce on redundancy.
  • Discover the importance of what to say and how to say it.
  Course Contents
  • Building confidence, credibility and capability
  • Enhancing your manager’s performance
  • Professionalism and Business etiquette
  • Communication skills
  • Prioritizing effectively for your manager and yourself
  • Your role as an office manager
  • Security and confidentiality
    
  Facilitation Approach And Methods
  Lectures, demonstration, case studies, group discussions and assignments.
  
  
• Who Should Apply?
  Designed specifically for Executive Secretaries, Personal Secretaries, Administrative Assistants, and all those who would like to move proactive in supporting their managers and enhancing their contribution to the organiosation.
  
  
  DATES AND VENUES - 2010
  • May 17 – 21, 2010       (1 week)                 Bloemfontein – South Africa
  • Oct 18 - 22,   2010      (1 week)                  Zanzibar –Tanzania

  Dates and Venues 2011

  • June 20 – 24 2011        (1 week)                ...Mombasa – Kenya
  • Sept 26 - 30,   2011   ..(1 week)                    Dar-es- Salaam-Tanzania
• Programme Fees
  A fee of US $ 1,000 is payable to cover tuition and training materials only.
  Back to top

  ---

  12. Strategic skills for Administrative Professionals

  
  Waht to benift

  • Partner with multiple bosses and other  office professionals
  • Consistently anticipate your bosses` needs
  • Confidently represent your boss department
  • Develop a trusting relationship
  • Effectively use time aid get more things done

  What will be corverd

  • Strategic Partnering
  • Managing UP
  • Planning skills to support the boss
  • Decision making
  • Understanding behavioral styles
  • Managing information flow
  • Ethical boundaries and business etiquette
  • Managing priorities and time allocation
  • Effective communication skills

  Who should Attend
  Executive secretaries/Administrative Assistants, Office Supervisors who have completed stage II of Management Development, and all those who are taking up the challenge of middle level managers.

  Facilitation Approach
  This course will be highly participatory examining the challenges Secretaries and Administrative assistants face in management. Group discussion, lectures brainstorming and individual exercises will also be used.

  Dates and Venues 2010
  June 7-25                  2010          (3 weeks) Mpumalanga –South Africa
  Oct 11-29                 2010         (3 weeks) Mombasa –Kenya
  Dates and Venues 2011
  August 22 – Sept 9 2011             (3 weeks) Durban S.A
  May      9 – 27        2011            (3 weeks) Mombasa Kenya
  Program Fee
  US$ 3000 to coast tuition and training materials only

Back to top

---

13. Advanced Public Relations and Customer Service Management

What to benefit

Participants will understand how the most successful companies build close, profitable and mutually beneficial relationships with customers by:

Identifying and responding to customer issues and requirements.

Partnering and productive collaboration.

Building effective teams of relationship and key account managers.

Making effective use of wining approaches and relevant support tools.

Concentrating upon critical success factors for forging more intimate and mutually rewarding relationships.

What will be covered?

Customer Service and support

Building relationships with customers and winning business

Key account and strategic customer relationships

Customer service as a differentiator

Identifying customer requirements

Exploiting know-how to create new offerings and support services Support tools for sales, customer relations and contact centre staff

E-business customer service solutions

Building partnering relationships

Handling Complaints effectively

PR and a good PR practitioner

Planning Public relations Programs

Press relations


Facilitation approach and methods
Focus will be on lectures, group work, plenary sessions, audio and videotapes, case studies and LCD projector presentations.

Who will benefit?
Customer relations, customer service, sales and marketing, and contact centre directors and managers and their teams. Ambitious entrepreneurs, boards and/or management teams with a desire to build more productive, mutually rewarding and profitable relationships with customers

Dates and Venues 2010

• May 3 – 14, 2010           (2 weeks)           Mombasa - Kenya
• Oct 18– 29, 2010           (2 weeks)            Kampala – Uganda

Dates and Venues 2011

• May 16 – 27, 2011         (2 weeks)           Kampala – Uganda
• Oct 17– 28,    2011        (2 weeks)           Dar-es-Salaam –Tanzania

Program Fee
US$ 2500 which covers tuition and training materials
Back to top

---

14.Strategic skills program for senior managers/officers

  What to benefit

• Exposure to strategic aspects of management skills
• Exposure to strategic thinking, innovation in various functional areas
• Program-specific computer skills

what will be covered
 General management module:

• Strategic management and planning
• Decision-making and policy analysis
• Organizational structuring

Human resource management module

• Human resource strategy
• The HRM balanced score card
• Involving employees in setting the vision, mission and goals
• Management of performance appraisal systems.

Financial management module:

• The strategic financial perspective
• Financial statements and their interpretation
• Financial metrics
• Strategic budgeting and financial control

Information management module

• Information technology and its application to management practices
• Strategic communication and streamlining the Channels

Facilitation approach and methods
    Emphasis will be on lectures, group discussions, role-play, case studies, films and video shows.

Who will benefit
    All those managers who are in senior / top level jobs in the public sector or in the other sectors.  This program is a logical progression from a number of our rather specialized programs.

Dates  and  Venues - 2010

• March 1 -19, 2010                (3 weeks)    Mbabane - Swaziland
• June 7– 25,   2010                 (3 weeks)    Bulawayo - Zimbabwe
• Oct 11 - 29,  2010                (3 weeks)    Durban-South Africa

Dates  and  Venues - 2011

• March 7 -25, 2011                (3 weeks)    Lilongwe –Malawi
• June 6– 24, 2011......            (3 weeks)     Mbabane Swaziland
• Oct   3 - 21, 2011......          (3 weeks)      Durban-South Africa

Program  fee
    The charge for tuition and training materials only is US$ 3,500.


Back to top

 

---

15. Project appraisal and impact analysis

Investment typically occurs through the selection, design aid implementation of specific projects to achieve desired objects of policy and programmes.
Why do some projects end up as “white elephants” with no positive spillovers to society?

Overall objective
To give a theoretical and practical approach to investment finance, programme appraisal techniques including financial and Economic analysis, Impact assessment and risk analysis.

Course content

• Project appraisal applications to specific sectors.
• Project cycle and planning techniques
• Measuring of project performance and quality factors
• Investment and operational cost
• Private Sector appraisal techniques
• Overview of  project finance
• Social cost benefit analysis
• Social impact analysis
• Risks and uncertainty
• Environment impact assessment
• Economic impact analysis

Dates and venues – 2010

• May 10- 21, 2010.           (2 weeks)       Mombasa - Kenya
• Sept 13 -24, 2010           (2 weeks)       Kampala - Uganda

Dates and venues – 2011

• May 16 - 27, 2011.          (2 weeks)        Mombasa – Kenya
• Sept 12 -23, 2011           (2 weeks)        Cape town –South Africa

Fee is US$ 3000, to meet the cost of tuition and training materials only .

Back to top

---

16. Strategic Communication and Management

Course Benefits

this program provides participants with skills and knowledge to: write business and technical reports, prepare and deliver oral presentations, develop and evaluate communication policies and strategies implement and manage communication processes, critically examine cultural, societal interpersonal and ethical issues in communication-related research.

Course Content

• Introduction to strategic communication
• Professional development
• Human communication in organization
• Corporate communication strategy and design
• Business communication
• Research and communication
• Organizational speech writing and interviewing
• Public sector communication
• Organizational culture and conflict

Dates  and  venues - 2010

• March 1 -19, 2010           (3 weeks)    mbabane - swaziland
• June 7– 25,   2010           (3 weeks)    bulawayo - zimbabwe
• Oct 11 - 29,  2010           (3 weeks)    durban-south africa

Dates and  Venues - 2011

• March 7 -25, 2011                 (3 weeks)       Maseru-Lesotho  
• June 6– 24, 2011            ........(3 weeks)      Mbabane Swaziland
• Oct   3 - 21, 2011                  (3 weeks)   Durban-South Africa

Who should attend
Human resource managers, Communication experts, Supervisors, Public Relations officers , Front office staff, Customer care consultants, Heads of departments and all other Administrators.

Program fee
fee is us$ 3000, to meet the cost of tuition and training materials only .

Back to top